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How Do I Submit Claims? |
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Claim Kit: |
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The VitaFlex claim reimbursement system is designed to be user-friendly and
convenient for you. You will receive a Claim Kit with complete instructions and claim
forms shortly after your election. Claim forms for medical expenses and for
dependent care expenses are separate.
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Claim Deadlines: |
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Generally, claims with complete documentation are processed in one to two working
days. If you receive your reimbursement via your paycheck, generally the deadline
is six to ten days prior to each pay date, depending on your employer. You will
receive a reimbursement schedule in the Welcome Letter included in your Claim Kit.
If you receive your reimbursement via direct deposit, your reimbursements will be
deposited into your bank account on Fridays. If you submit your claims with full
documentation by Monday at 5 pm, you will receive your reimbursement the
following Friday.
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Submitting Claims: |
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You must complete a claim form and mail or fax it to the VitaFlex office along with
the required documentation. Faxed claims are received and processed faster.
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Bundling Claims: |
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You may bundle your claims and submit claims for multiple expenses together.
Multiple medical expenses can be reimbursed on one Medical Claim Form or
multiple dependent care expenses on one Dependent Care Claim Form. However,
claims for medical expenses and dependent care expenses must be filed separately
on their respective claim forms.
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How Are Reimbursements Made? |
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Reimbursements: |
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You will receive your reimbursement either in your paycheck or through direct
reimbursement (as a check or direct deposit into your bank account). The
reimbursement method is chosen by your employer. You will receive an
Explanation of Benefits prior to each reimbursement.
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Explanation of Benefits (EOB): |
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Your VitaFlex EOB will explain whether the claims you submitted were eligible, how
they were processed, and when you will receive your reimbursement. You will
receive your EOB in one of three different ways:
- E-mail with a PDF attachment of your EOB
- U.S. Mail
- E-mail notification that a claim has been processed with a link to the VitaFlex
website, where you can log in to your account and receive your
reimbursement information.
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How Can I Access Account Information? |
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Quarterly Statements: |
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You will receive a statement showing the activity and account balances for your
Medical FSA and/or Dependent Care FSA after the close of each calendar quarter.
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Online Access: |
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You may check your account status, review claims processed, and print prior EOBs
online at www.vitaflex.net. Click on “Log On to VitaFlex Account” on the main web
page. This is a secure site and you will be required to set up a login and a password
the first time you use the site. You will need your company code in order to initially
set up your account. Please call Vita Administration Company at 650-966-1492 or
800-424-3052 if you have any questions.
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