The 2016 Vita Excellence in Service Summit
by Mike Muldoon, on March 20, 2016
Vita celebrated the launch of its Partnership Program last weekend with the first ever Excellence in Service Summit. The entire Vita team, along with key carrier service representatives from several of Vita’s industry partners, gathered together at the world-class Wynn-Encore Hotel in Las Vegas to start a discussion about what creates Best In Class customer service for our valued mutual clientele.
The discussion challenged everyone in attendance to think of new ways to go above and beyond for our clients. The panel of guests, which included representatives from United Healthcare, Kaiser Permanente, Cigna, Aetna, Sun Life, The Standard, Guardian Insurance, Delta Dental, VSP, and Health Net, shared stories and provided their unique insight on what it takes to deliver excellence in service.
Vita’s Partnership Program is a series of forums, panel discussions, and social events aimed at raising the tide of the benefits industry and recognizing the professionals in key carrier service positions that are a vital component of Vita’s success. This program is one of the many elements of Vita’s goal to be the best Employee Benefits Consulting and Brokerage firm on the planet.