Job Location: Mountain View, CA or Portland, OR
Customer Support is such an overused term, except when a company’s purpose for existence is to make life easier & better, while enriching the lives we touch, in order to create relationships worthy of loyalty.
The Customer Support Framework
Customer Support at Vita starts with the end in mind. Would our customers enthusiastically recommend us to a friend or colleague? And, more importantly, what do we need to do on a day to day basis such that every customer interaction sets a foundation for that enthusiastic referral? At Vita, we see every interaction as an opportunity to do the following:
The Role & Expected Results
Customer Support Reps are dedicated advocates on behalf of our customer’s needs, more specifically, our client's employees and plan participants. This is either a part-time or full-time position, critically important in our fast-paced, professional office environment! At Vita, Customer Support Representatives support multiple business units, including Benefits, COBRA, and Pre-Tax Benefits.
Responsibilities include, but are not limited to:
The right candidate, should have at least 2-3 years of customer service related experience. You must be self-confident, highly accurate in all your work, well-organized, flexible, highly self-disciplined (follow through, attention to detail, self-starter), able to work proactively and independently, have a professional demeanor and excellent communication skills (both written and verbal). Proficiency in Microsoft Office (MS Word, Excel, Outlook and PowerPoint), and a minimum typing speed of 50 WPM. The workload is very diverse and demanding, and requires an intelligent, flexible, enthusiastic person who is a team player and willing to do whatever it takes to get the job done.
Working knowledge of employee benefits is a plus, but not required.
Who is Vita?
Our mission is to make everyday life easier and better by providing a customer experience unsurpassed in the employee benefits industry. We aspire to enrich the lives we touch, creating relationships worthy of loyalty.
Vita’s success is built on four core values that define how we behave:
Our values permeate through every aspect of Vita life, whether internal, with insurance carriers, or with our clientele.
What is Vita?
The Vita Companies is an employee benefits brokerage and consulting firm. We are located in the heart of Silicon Valley in Mountain View, CA.
We aspire to have Vita be a really great place to work. In addition to an excellent benefits package, complete with a robust wellness program with incentives, we also offer a fully stocked kitchen, catered lunches every Friday (and sometimes more often!), dry cleaning services, EV charging stations, VitaFamily trips and events, and many other perks!
Starting salary dependent on experience and education. An excellent benefits package including medical, dental, vision, long-term disability, life insurance, 401(k) plan, and a comprehensive wellness program (with incentives) is offered.
Please send your resume to email@example.com
VITA IS AN EQUAL OPPORTUNITY EMPLOYER